Member Experience Specialist

HealthFitness • Bentonville, AR

7d • Onsite

About The Position

HealthFitness, a Trustmark company, is looking for a high‑energy, full‑time (40 hrs/week) Member Experience Specialist to join our Bentonville, AR team. In this people‑focused role, you’ll build meaningful connections, drive new memberships, and help members stay engaged through outstanding service and relationship‑building. If you’re self‑motivated, organized, and love creating welcoming experiences, this is your chance to make a real impact. Schedule: 40 hours per week, Saturday & Sunday 10am-7pm; Monday - Wednesday 12pm-9pm. Key point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.

Requirements

• High School Diploma/GED.
• Adult and pediatric CPR/AED and First Aid certification from American Heart Association, American Red Cross, National Safety Council, or American Safety & Health Institute required.
• 1-2 years previous sales experience.
• Exceptional interpersonal skills.
• Highly motivated and communicates effectively.
• Passionate about helping others improve the quality of their lives.
• Able and willing to listen to feedback and apply it moving forward.
• Able to walk at least 15,000 steps per 8 hour shift and stand for 8 hours.

Nice To Haves

• Associates degree or relevant work experience.

Responsibilities

• Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication.
• Building lasting relationships with prospective and current members.
• Meeting sales goals and generating leads through prospect, networking, and member referrals.
• Promoting and attending facility social events.
• Serving as facility ambassador to local businesses, corporations and community members.
• May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available.
• Conduct tours of the facility and assist members with account changes and requests.
• Other duties as needed/assigned

Benefits

• Medical/Dental/Vision plans including HSA, PPO and FSA options
• retirement/401(k) with employer matching program
• fitness and wellness programs incentivized with medical plan discounts
• certification reimbursement program
• tuition reimbursement
• paid new parent leave
• paid Holidays and PTO (starting at 3 weeks for full-time associates)
• volunteer paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED