Member Experience Lead

VASA FITNESS • Kaysville, UT

1d • Onsite

About The Position

The Member Experience Lead (MEL) supports the General Manager and develops a high-performing team within the club. The MEL leads by example and coaches Member Experience Specialists (MES) to provide members with a welcoming, non-intimidating, world-class experience. The role promotes VASA’s UPLIFT culture and values, helps drive club results, and supports sales and daily operations.

The position is based primarily in a fitness facility and office setting, where temperature variations and ambient noise from conversations and gym equipment may occur. Work involves regular scheduled shifts during business hours, frequent standing and walking, communicating instructions, and the ability to lift, push, pull, and move at least 50 pounds. Compensation is $19.00 per hour, with commission and bonus opportunities.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in retail, restaurant, or an in-person service industry.
• At least 3 years of experience leading operational teams.
• Strong verbal and written communication skills.
• Ability to build trust quickly, establish relationships, and positively influence others.
• Personal interest in health, wellness, fitness, and nutrition.
• CPR certification within the first 30 days of employment.
• Pass a background check.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to work regularly scheduled shifts during business hours.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Ensure MES team members create and maintain the club’s UPLIFT culture.
• Implement a welcoming, non-intimidating guest-to-member journey and create an exceptional experience for guests and members.
• Recruit, hire, and train MES team members.
• Lead by example and make VASA’s culture and values the foundation of communications and interactions.
• Promote REVIVE, the in-club snack, drink, gear, and apparel shop.
• Help maintain functioning equipment, clean facilities, and friendly, helpful staff.
• Support the General Manager by forecasting staffing needs and discussing changing work needs with MES team members.
• Work with the General Manager to schedule and conduct interviews and hire suitable candidates.
• Schedule and facilitate training for new MES team members, and help create a welcoming environment for candidates and new hires.
• Evaluate interactions among team members and provide timely coaching and feedback.
• Delegate tasks, balance workloads, and verify completion.
• Teach and coach MES staff on converting guests to members using VASA’s non-intimidating approach.
• Support the General Manager in creating sales plans and coaching behaviors and tactics that achieve them.
• Communicate, motivate, and develop team members’ understanding of and commitment to the brand, values, and approach.
• Offer ideas and solutions to move the business forward, prioritize and adjust tasks to meet club goals, and build trust with team members.
• Provide input to the General Manager in succession-planning conversations.

Benefits

• Paid time off for employees working 40 hours per week.
• Paid holidays for employees working 40 hours per week.
• Paid parental leave for employees working 40 hours per week.
• Medical benefits for employees working 40 hours per week.
• 401(k) options for employees working 40 hours per week.
• Two complimentary gym memberships for employees working 40 hours per week, one for personal use and one to give away.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED