Member Experience Lead

VASA FITNESS • Lafayette, CO

2h • Onsite

About The Position

The Member Experience Lead (MEL) supports the General Manager and develops a high-performing team within the club. The MEL leads by example and coaches Member Experience Specialists (MES) to provide VASA members with a world-class experience. The role is responsible for supporting an uplifting club culture, delivering a welcoming and non-intimidating guest-to-member journey, recruiting and training MES team members, promoting in-club retail sales, and helping maintain club facilities and equipment. The position is hourly and non-exempt, with compensation of $19.20 per hour plus commission and bonus opportunities.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in retail, restaurant, or an in-person service industry.
• At least 3 years of experience leading operational teams.
• Strong verbal and written communication skills.
• Ability to build trust quickly and positively influence others.
• Personal interest in health, wellness, fitness, and nutrition.
• CPR certification within the first 30 days of employment.
• Must pass a background check.
• Ability to stand and walk most of the time and lift, push, pull, and move at least 50 pounds.
• Ability to reason through varied situations and interpret and relay instructions.
• Regular attendance and ability to work scheduled shifts during business hours.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Ensure Member Experience Specialists create and maintain the club’s UPLIFT culture.
• Implement a welcoming, non-intimidating VASA experience throughout the guest-to-member journey.
• Recruit, hire, and train Member Experience Specialists.
• Lead by example and make VASA’s culture and values the foundation of communications and interactions.
• Promote REVIVE, the in-club snack, drink, gear, and apparel shop.
• Help maintain functioning equipment, clean facilities, and friendly, helpful staff.
• Support the General Manager by forecasting staffing needs.
• Communicate frequently with MES team members to understand changing work needs.
• Work with the General Manager to schedule and conduct interviews and select candidates for open positions.
• Schedule and facilitate training for new MES team members.
• Collaborate with the General Manager to create a welcoming environment for interview candidates and new hires.
• Evaluate interactions between team members.
• Provide timely coaching and feedback to recognize success and address improvement opportunities.
• Delegate tasks to improve efficiency, balance workloads, and verify completion.
• Teach and coach MES staff on VASA’s approach to converting guests into members.
• Support the General Manager in creating and achieving sales plans through coaching successful behaviors and tactics.
• Communicate, lead by example, and motivate the team to develop passion for the brand, values, and approach.
• Proactively suggest ideas and solutions to advance the business.
• Prioritize and adjust tasks during scheduled shifts to meet club goals and business needs.
• Build trust and strong relationships with team members.
• Provide coaching that inspires commitment and positive change.
• Provide input to the General Manager in succession-planning conversations.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Paid time off for employees working 40 hours per week.
• Paid holidays for employees working 40 hours per week.
• Paid parental leave for employees working 40 hours per week.
• Medical benefits for employees working 40 hours per week.
• 401(k) options for employees working 40 hours per week.
• Two complimentary gym memberships for employees working 40 hours per week: one for the employee and one to give away.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED