Member Experience Lead

VASA Fitness • Aurora, CO

2d

About The Position

The Member Experience Lead (MEL) supports the General Manager and develops a high-performing team within the fitness club. The role leads by example and coaches Member Experience Specialists (MES) to provide members and guests with a welcoming, non-intimidating, world-class experience consistent with VASA Fitness's UPLIFT culture and values. The MEL helps drive club results, promote in-club sales, and maintain a clean, friendly, and functional facility.

This position is hourly and non-exempt, with compensation of $19.20 per hour plus commission and bonus opportunities. Employees working 40 hours per week are offered paid time off, paid holidays, paid parental leave, medical benefits, 401(k) options, and two complimentary gym memberships. The primary work setting is a fitness facility and office, with regular scheduled shifts during business hours.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in retail, restaurant, or another in-person service industry.
• At least 3 years of experience leading operational teams.
• Strong verbal and written communication skills.
• Ability to build relationships by quickly establishing trust and positively influencing others.
• Personal interest in health, wellness, fitness, and nutrition.
• Obtain CPR certification within the first 30 days of employment.
• Pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move at least 50 pounds.
• Ability to handle variables under limited standardization, interpret instructions, and relay them to clients.
• Ability to work regularly scheduled shifts during business hours; attendance is an essential duty.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Ensure Member Experience Specialists create and maintain the club's UPLIFT culture.
• Implement a welcoming, non-intimidating guest-to-member experience and create an exceptional brand experience for guests and members.
• Recruit, hire, and train Member Experience Specialists.
• Promote REVIVE sales, including the in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment functions, facilities are clean, and staff are friendly and helpful.
• Support the General Manager by forecasting staffing needs.
• Work with the General Manager to schedule and conduct interviews and help select candidates for open positions.
• Schedule and facilitate training for new Member Experience Specialists and help create a welcoming environment for candidates and new hires.
• Evaluate team-member interactions and provide in-the-moment coaching and feedback.
• Delegate tasks to maximize efficiency, balance workloads, and confirm task completion.
• Teach and coach staff on VASA's approach to converting guests into members.
• Support the General Manager in creating and achieving sales plans through coaching successful behaviors and tactics.
• Communicate, lead by example, and motivate the team to develop passion for the brand, values, and approach.
• Proactively provide ideas and solutions to move the business forward.
• Prioritize and adjust tasks during scheduled shifts according to club goals and business needs.
• Build trust and strong relationships with team members.
• Provide coaching that inspires commitment and positive change.
• Give the General Manager input and feedback in succession-planning conversations.

Benefits

• Paid time off
• Paid holidays
• Paid parental leave
• Medical benefits
• 401(k) options
• Two complimentary gym memberships, one for the employee and one to give away
• Commission and bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED