Member Experience Coordinator (Operations)

Arpeg • Vancouver, BC

13d • Onsite

About The Position

And-Co is a premium coworking and event space in downtown Vancouver, offering 19 private offices, a 60-person event space, a 30-person workshop room, communal kitchens, shared meeting rooms, and full-service amenities including catered lunches, breakfasts, daily snacks, and curated community programming. We’re building a workspace that feels less like an office and more like a place people genuinely want to be.

This role owns the operational backbone of And-Co. You’ll manage vendors, oversee facilities, supervise the Day Porter and cleaning teams, coordinate event execution, and keep every system running seamlessly behind the scenes. Your work is what makes the member experience feel effortless — even though nothing about it is.

You’ll work closely with a second Member Experience Coordinator (Concierge) who handles the front-facing member experience, and you’ll report to the Arpeg Leadership Team. If you’re the kind of person who walks into a room and immediately notices the three things that need fixing, this is your role.

Requirements

• 2+ years of experience in operations, facilities management, or hospitality coordination — ideally in coworking, hotels, event venues, or premium office environments
• Demonstrated experience managing or supervising a small team (scheduling, delegation, performance feedback)
• Strong vendor management skills: you’ve negotiated contracts, held vendors accountable, and managed ongoing service relationships
• Highly organized with a systems-oriented mindset; you build checklists, SOPs, and processes instinctively
• Comfortable managing budgets, tracking expenses, and preparing variance reports
• Calm under pressure with excellent problem-solving skills; you handle the unexpected without breaking stride
• Strong written and verbal communication; you’re clear, professional, and direct
• Proficiency with workplace tools: Google Workspace, scheduling platforms, and coworking or property management software
• Available for occasional after-hours or weekend coverage during events

Nice To Haves

• Experience in coworking or flexible workspace operations specifically
• Familiarity with AV equipment setup and troubleshooting
• Serving It Right certification (or willingness to obtain)
• Experience with event production or coordination
• First Aid / CPR certification

Responsibilities

• Conduct morning walkthroughs of the entire space, identifying and addressing or escalating any issues before members’ workday begins
• Manage the energy and atmosphere of the space: lighting, music, temperature, scent, and cleanliness are your responsibility and should be consistently additive to the member experience
• Manage all vendor relationships and contracts (catering, IT, maintenance, landscaping): coordinate schedules and conduct quarterly performance reviews
• Own catering vendor relationships for twice-weekly lunches, thrice-weekly breakfasts, and daily snack and beverage programs; oversee menu planning, quality standards, dietary accommodations, and cost management
• Track and report on operational budgets monthly; prepare variance reports for ownership
• Coordinate repairs with building management and process work orders
• Ensure Emergency Action Plans are in place; create incident reports and coordinate response protocols
• Coordinate IT and technology support: liaise with providers on connectivity, printer/AV maintenance, and platform integrations
• Supervise the Day Porter team (1.5 FTE): set daily priorities, manage shift schedules, coordinate handoffs, and conduct performance check-ins
• Oversee Cleaning Attendants through the Day Porter; set and enforce hospitality and cleanliness standards across the space
• Own event execution end-to-end: coordinate and deliver all confirmed bookings including client walk-throughs, catering liaison, AV coordination, room configuration, day-of management, and post-event follow-up
• Gather post-event client feedback and share testimonials and insights with the sales team to support future bookings

Benefits

• Competitive salary with benefits for a growing, well-funded operation
• A premium downtown Vancouver workspace with best-in-class amenities
• A small, high-impact team where your work is visible and valued from day one
• Catered lunches, breakfasts, and daily snacks — yes, you get them too
• Professional development support and room to grow as And-Co scales
• The chance to shape how a premium coworking space operates, not just maintain someone else’s playbook

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees