Member Experience Associate
About The Position
The Member Experience Associate is a key frontline representative of the YMCA of Yonkers, responsible for creating a welcoming, inclusive, and mission-centered environment for all members and guests. Under the direction of the Member Experience Coordinator, this position ensures smooth day- to-day operations of the Welcome Center, providing exceptional service that reflects the YMCA’s mission to strengthen spirit, mind, and body for all. Associates are the first point of contact for membership inquiries, registrations, and support. They embody the Y’s commitment to helping members achieve their goals, build lasting relationships, and feel a true sense of belonging within our community. At the Y, our goal is to support people in three key areas: Achievement: Helping members set and reach personal goals in health, learning, or growth. Relationships: Connecting members to others through shared experiences and supportive communities. Belonging: Ensuring every person who walks through our doors feels welcomed, valued, and part of something greater than themselves. This role activates that mission every day through outstanding member service and engagement.
Requirements
- High school diploma or equivalency required; some college preferred.
- Minimum of 1 year of customer service, hospitality, or community-facing experience.
- Strong interpersonal, communication, and problem-solving skills.
- Excellent organizational and time management skills.
- Ability to work with diverse populations and uphold an inclusive environment.
- Proficiency with computers and comfort using digital systems and mobile apps.
- CPR/AED certification (or willingness to obtain within 30 days).
Nice To Haves
- Bilingual (English/Spanish) preferred.
Responsibilities
- Provide a warm and engaging welcome to all members, guests, and visitors entering the YMCA.
- Support the daily operations of the Welcome Center by processing memberships, payments, and registrations accurately and efficiently.
- Assist members in navigating the Reclique Core CRM and mobile app and other YMCA technology tools.
- Maintain organized and professional front desk and lobby areas, ensuring a positive and safe environment for all.
- Conduct facility tours and first-visit experiences for prospective members, highlighting the Y’s programs and values.
- Respond to member inquiries and concerns with professionalism and care, escalating complex matters to the Coordinator as needed.
- Promote YMCA programs, events, and volunteer opportunities that encourage member engagement.
- Support the membership scholarship process through communication, documentation, and follow-up.
- Participate in ongoing training and team meetings to build skills in member engagement and service excellence.
- Collaborate with all YMCA departments—including Childcare, Teen Center, Housing, Anti- Violence Programs, Family Resource Center, Community Gardens, and Food Programs— to support a seamless member experience.
- Model the YMCA’s core values of Caring, Honesty, Respect, and Responsibility in all interactions.
- Champion a welcoming environment by modeling the "Most Welcoming Place" and "Listen First" practices.
- Support events, campaigns, and philanthropy efforts that build community and encourage belonging.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
