Member Experience Associate

Stride Credit Union • Neepawa, MB

2d • Onsite

About The Position

In this role, you will put members first and find solutions based on their unique financial needs. That’s why we’re looking for thoughtful, warm, and welcoming employees who are willing to go the extra mile. Our Member Experience Associates are often the first member touchpoint and can form a lasting impression of Stride and the service we provide. They cash cheques, pay bills, handle deposits and transfers, while always being on the lookout for new value-add opportunities that meet the member’s needs.

Requirements

• Experience providing exceptional member service.
• Ability to build relationships with a wide variety of people and help them with simple financial advice.
• Team player with demonstrated team spirit.
• Great verbal and written communication skills.
• Tech savvy and comfortable sharing knowledge with members.

Responsibilities

• Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more!
• Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.
• Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.
• Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Stride team members to best meet our members financial needs.
• Continue to build a strong understanding of how Stride Credit Union assists in providing financial well-being to our members.
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.

Benefits

• Competitive salary
• Eligibility for bonuses
• Matched pension plan
• Extended health, dental and vision benefits
• Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
• Opportunities for professional development and career growth
• Flexible work options, where available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed