Member Experience Associate I

Rave Financial • Jasper, TX

7d • Onsite

About The Position

Process member financial transactions and provide excellent customer service. Build strong member relationships through effective communication and teamwork. Accurately handle financial systems, fraud prevention, and account-related processes. Apply financial knowledge while supporting the credit union's mission and growth. To assist members with their financial transactions, including cash exchanges, processing payments and issuing and accepting negotiable instruments. To provide routine information concerning all credit union products and services. Supports sales and service culture throughout the company, training objectives and any other initiatives as directed.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Strong interpersonal skills.
• Ability to operate general office equipment and other credit union provided equipment.
• Must be able to operate related computer software as provided by the credit union.
• Ability to grasp the effects of member requests as they relate to individual accounts.
• Willingness to learn and progress within job role.
• Ability to work as a member of a team and embrace the credit union philosophy and the credit union mission, vision, and core values.
• Knowledge of common scam and fraud prevention practices.
• Possess fundamental knowledge of the financial industry, including an understanding of the check clearing process along with negotiable instruments and collections.
• Knowledge and understanding of the basic processes of other credit union departments and branches.

Responsibilities

• Process member financial transactions, including cash exchanges, processing payments, and issuing and accepting negotiable instruments.
• Provide routine information concerning all credit union products and services.
• Build strong member relationships through effective communication and teamwork.
• Accurately handle financial systems, fraud prevention, and account-related processes.
• Apply financial knowledge while supporting the credit union's mission and growth.
• Support sales and service culture, training objectives, and other initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED