Member Experience Associate
About The Position
KidStrong helps parents build stronger, smarter, more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain, physical, and character development through science-based, high-energy classes. We are looking for a Member Experience Associate who is friendly, organized, confident speaking with families, and excited to help create a great member experience. This position has the potential to grow depending on strong performance! This role is a blend of front desk and member management support. You’ll be one of the first faces and voices families interact with, so professionalism, and follow-through are a big part of the job. The right candidate is comfortable answering phones, helping current members, talking with prospective families, and supporting the trial process through enrollment. For the right fit, this role may also grow into sales and coaching opportunities.
Requirements
- Motivated individual looking to grow within a company
- Friendly, outgoing, and professional with strong communication and people skills
- Comfortable talking to parents in-person and over the phone
- Organized and dependable with strong follow-through
- Able to multitask in a fast-paced environment
Nice To Haves
- Customer service, sales, retail, hospitality, or front desk experience preferred
- Experience working with kids is a plus, but not required for the front desk role
Responsibilities
- Greet families and children with a warm, energetic, and professional attitude
- Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling
- Support current members with account questions, attendance updates, makeups, and general needs
- Help guide prospective families through the trial experience
- Follow up with leads and assist in converting trials into memberships
- Support daily front desk operations and help keep the center clean, organized, and welcoming
- Assist with events, camps, and special center initiatives, as needed
- Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
- Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center
- Attend additional mandatory staff meetings as required by the staff leadership
- Directly report to Owners and work closely with the General Manager and Head Coach
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
