Member Enrollment Specialist - Tucker, GA (Hybrid)

Gainwell Technologies LLC • Tucker, GA

1d • $30,500 - $43,500 • Hybrid

About The Position

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. As a Member Enrollment Specialist - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

• Knowledge of basic helpdesk software, computer software and Microsoft Office applications
• Strong communication skills both written and verbal
• Ability to multitask, work independently, and follow verbal and written directions

Nice To Haves

• Healthcare/Medicaid work experience is a plus
• Outstanding customer service with call center background is a plus

Responsibilities

• Answers telephone calls using an automated system and responds to basic and moderately complex provider questions and/or forwards call to appropriate personnel.
• Conducts outbound calls to resolve written provider requests/inquiries.
• Processes member updates for audit and reporting purposes and verifies the accuracy of the updates.
• Adheres to the client’s SLAs and consistently meets production targets.
• Communicates with team personnel, management, and customers in reference to customer service issues.

Benefits

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.
• educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed