Member Engagement Specialist - MC

La Porte County Family YMCA • Michigan City, IN

6h • Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. It delivers excellent service to all members, guests, and program participants, responding to their needs, promoting and selling memberships and programs, and maintaining cleanliness and organization of the lobby area. The Y's culture is driven by its mission and core values, striving to strengthen communities with purpose and intentionality. It is welcoming, open to all, and a place for belonging and becoming. The organization values individuality, believes in potential, nurtures development, and is determined to make the community stronger.

Requirements

• High school diploma or a GED.
• At least 18 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Strong attention to detail.
• Excellent oral and written communication skills.
• Proficient in use of PC and demonstrate ability to use specific Membership software programs and software after completing training.
• Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone).
• Complete annual online and in-person child sexual abuse prevention training.

Nice To Haves

• Customer service or relationship building experience.
• Excellent interpersonal and problem-solving skills.
• Sales experience.
• Some business experience in an office setting.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Welcomes and scans in each member in a pleasant and friendly manner (i.e., greet, smile & make eye contact).
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Be able to actively listen to questions, concerns and feelings of members and staff. Be able to deal with members and staff in a honest, respectful and positive manner.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED