Member Engagement Specialist (CSR)

Tria Health•Kansas City, MO

1d•Onsite

About The Position

Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is a free benefit through their employer sponsored health care plan.

Requirements

High school diploma or equivalent and a minimum of one-year related experience and/or training.
Proficient in Email and Microsoft Office products (Word, Excel, Power Point, etc.).
Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet
Ability to type 40 words/minute with high degree of accuracy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to analyze situations objectively, identify potential issues and evaluate different solutions.
Thinking outside the box to generate innovative solutions when faced with challenges.
Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.
Detail-orientated.
Pleasant phone voice.
Quick learner.
Good listening skills.
Ability to be empathetic.
Ability to make connections with members.
Desire to help our members.
Team player.
Self-motivated.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Make outbound calls to enroll and/or educate individuals on the Pharmacy Advocate Program.
Required 152 calls per day minimum/ 3250 calls a month
Enroll patients into the Pharmacy Advocate program.
80 enrollments per calendar month minimum.
Speak effectively on the phone to patients.
Commitment to the Tria Health mission statement, vision statement, values, motto, and the employee handbook.
Other duties as assigned.

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