Member Engagement Specialist

Lean Construction Institute, I

4d•Remote

About The Position

As LCI’s Member Engagement Specialist, you will be the heart of our member experience — the person members turn to for support, connection, and guidance on getting the most from their membership. This is a highly relational, detail-oriented role where you’ll manage the full membership lifecycle, from onboarding to renewal, while reflecting LCI’s commitment to excellence in every interaction.

Requirements

3+ years in member services, customer success, account management, or a relationship-based role
Strong written and verbal communication skills
High attention to detail, strong follow-through, and comfort managing multiple priorities
Tech-savvy with a genuine curiosity for learning new platforms and tools

Nice To Haves

Association or member-based organization experience
Familiarity with the AEC industry or Lean principles
Experience with Higher Logic Thrive, iMIS, Salesforce, QuickBooks, or similar platforms

Responsibilities

MEMBER ENGAGEMENT & RELATIONSHIP MANAGEMENT: You’ll be the first point of contact for LCI members — proactively reaching out via email, phone, and virtual meetings to build genuine relationships with key stakeholders. You’ll help members navigate LCI’s resources, events, and Communities of Practice, and run structured outreach campaigns to deepen engagement across all member segments.
RETENTION, RENEWAL & BILLING: You’ll own the renewal lifecycle — monitoring timelines, conducting proactive outreach, and developing re-engagement strategies for at-risk accounts. You’ll also facilitate all phases of the member billing cycle, from invoice generation and dues follow-up to payment documentation and coordination with LCI’s CFO.
DATA INTEGRITY & MEMBER RECORDS: Accurate data is the backbone of great member service. You’ll keep member records current in the AMS/CRM system, ensure each company has the right designated contacts, and support the leadership and board-level reporting that guides LCI’s strategy.
MEMBER EXPERIENCE & VALUE COMMUNICATION: From onboarding to renewal, you’ll champion the LCI membership experience — clearly communicating the value of membership in every touchpoint and helping members maximize their investment through events, learning, and networking. You’ll also contribute ideas to improve member-facing processes and communications over time.
COLLABORATION & CONTINUOUS IMPROVEMENT: You’ll work closely with the LCI team to share member insights, support strategic initiatives, and participate in internal PDCA cycles — continuously refining how LCI shows up for its members.