Member Engagement Specialist, YMCA of Central Florida Association Office

YMCA of Central Florida•Orlando, FL

8h•Onsite

About The Position

The Membership Engagement Specialist-A/R is responsible for ensuring accuracy and timely processing of various open Account Receivable functions; including but not limited to, outstanding account payments, refunds, adjustments, phone support, email inquiries, account reconciliation, administrative reporting data, and information in support of assigned Family Center(s).

Requirements

High School graduate or equivalent required.
Minimum 3 years of experience in assisting accounting, office, or business operations required.
Microsoft Office proficiency required, including a high level of skill in Excel.
Superior customer service and communication skills (both written and verbal).

Nice To Haves

Associates degree or equivalent in accounting, finance, or related field preferred.
Previous experience with customer support desired.
Previous AR collections and/or B2B Collections experience highly preferred.
Experience utilizing Salesforce, Zuora, or related ERP desired.
Bilingual in English and Spanish, a plus.
YMCA membership operations experience a plus.
Proven experience with the ability to thrive in a high-volume, professional work environment; while maintaining high attention to detail.

Responsibilities

Follow and maintain collections process to minimize delinquent account losses and renewals. Assist in identifying and managing delinquent membership and program accounts.
Processes membership account payments, reconcile cash, checks, refund requests, online program payments, and credit cards to ledger postings.
Prepare and analyze various A/R related reports.
Effectively communicate any collection issues with related departments and management.
Provide support for incoming calls related to membership account, program account, online account support, and general account inquiries.
Contact members with outstanding payments and past due accounts by phone, mail and email to maximize collection efforts.
Collect and enter payments to the membership accounts and update credit card or bank account EFT information.
Contact members regarding email inquiries by phone, mail and email.
Collect and enter payments and update account information.
Assist in the organization and execution of the annual scholarship campaign operations, including tracking, reporting, and entering pledges and payments.
Assist in daily program support for the community with emphasis on schools and sports.
Act as liaison to various internal departments, including the Family Centers, on issues regarding open account balances, membership renewals, and program participants’ accounts and payments.
Provide guidance to members on policies and procedures as they relate to membership account balances, annual memberships, program participation, and the scholarship membership
Participate in account reviews.
Special assignments for the Accounts Receivable Manager as identified.
Attend all staff meetings and trainings as required.
Promote and represent the mission and core values of the YMCA of Central Florida in the Association.
All other duties assigned by Management.