Member Engagement Sales & Service Advisor - West Bend WI - October 12th Start

Delta Defense LLC • West Bend, WI

1d • Onsite

About The Position

Delta Defense, the private company behind the marketing, operations, and customer service for the USCCA, is seeking a Member Engagement Sales & Service Advisor. This role is based at our West Bend, WI headquarters and focuses on safeguarding life, freedom, and finances for responsible American gun owners. The position involves building trust and connection in every member interaction, moving members forward by understanding their needs and helping them build a better, safer life. Advisors are expected to provide guidance that sounds like a friend, a mom, a counselor, a coach, or a trusted uncle, focusing on understanding what matters to the member, building trust, and prescribing the next step. This is a high-volume, performance-driven environment balancing exceptional member service with consultative sales and measurable goals.

Requirements

• Sales and customer service experience.
• Strong phone and written communication skills.
• Patience, empathy, and real listening. The curiosity to ask better questions.
• Confidence prescribing a next step, not just presenting options.
• Comfort with software applications, systems, and digital communication.
• A pull toward the mission of responsible self-defense.
• The courage to stand watch when the conversation gets hard.
• High School diploma or equivalent required.
• Producer Property & Casualty License required; paid training provided.

Nice To Haves

• Associate’s degree or higher preferred.
• Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.

Responsibilities

• Connect with USCCA members and prospects across phone, chat, social media, and SMS.
• Build trust that makes people feel known, heard, and protected.
• Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
• Support account updates, payments, purchases, and membership needs.
• Stand with members considering non-renewal and help them find the right path.
• Deliver the kind of experience members tell their friends about.
• Demonstrate the Core Values & Beliefs of Delta Defense.

Benefits

• Starting pay: $21.00/hour, with commission eligibility.
• Shift premium based on days and hours worked.
• 23 days of Personal Time Off
• 8 company holidays
• Paid day of Volunteer Service annually
• Premium holiday pay (1.5x regular hourly rate plus applicable holiday pay) for working Company-recognized holidays.
• Medical, Dental, Vision, HSA, FSA, Life, Short-Term and Long-Term Disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED