Customer Service Representative - October 26 Start!

General Dynamics Information Technology•Las Cruces, NM

6d•$17 - $23•Hybrid

About The Position

GDIT is seeking candidates for a Customer Service Representative role. This position involves responding to customer inquiries regarding insurance claims, Medicare benefits coordination with other insurance coverage, Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment. The role is located in Las Cruces, NM, with an operational window of 6:50 am - 7:15 pm, Monday through Friday. While the position is primarily remote, initial training (8-12 weeks) is conducted onsite in Las Cruces, requiring candidates to reside within commuting distance. GDIT offers full-time schedules at $16.74 per hour, an extensive benefits package starting on day one, no weekends, generous PTO and holidays, 401K matching, and comprehensive training with career growth opportunities.

Requirements

High School Diploma or GED required, with the ability to provide proof of diploma or GED
6+ months of customer service/telemarketing/secretarial experience required
Must be able to type 20 WPM; 30 WPM preferred
Experience working with a PC and in a Windows environment is required
Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required
Flexibility to work some GDIT holidays and overtime required
Demonstrated ability to communicate in English effectively; both verbally and in writing is required
Must be within 50 miles to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training
This will be a remote position after the in-office training is completed. You are required to remain within 60 miles of the Las Cruces GDIT facility.
Must be able to obtain a Public Trust clearance
Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.

Nice To Haves

Previous experience with medical claims and billing is preferred
2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred
Proven ability to work effectively as a team member
Ability to organize simultaneous tasks for individual assignments and the workflow of others
Ability to prioritize and complete tasks to meet contract standards is required
Spanish fluency is a plus

Responsibilities

Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
Assist with side-by-side mentoring for new employees during and after training as needed.
Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.
Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.
Assist in information reporting and development as needed.
Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.
Proofread documents for grammatical and correctness and adherence to standards and formats.
Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.
Assume coordination responsibility for department in absence of supervisory staff.
Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.
Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records.

Benefits

Full-time schedules
Extensive benefit package that starts day 1 of employment
No weekends
Generous PTO and holidays
401K matching
Comprehensive training and career growth
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available