Customer Service Representative - October 2026 Start - Inbound Only

Principle Choice Solutions LLC • Biloxi, MS

2d • Remote

About The Position

Principle Choice Solutions (PCS) is seeking a remote Inbound Call Center Representative to support Veterans by answering questions, solving problems, and connecting callers to the information they need. This role offers a meaningful opportunity to make a difference without leaving home. PCS provides comprehensive training, tools, and support for success, making it ideal for those with existing customer service experience or those looking to grow their careers. The position is full-time with a set schedule, company-provided equipment, and a supportive team environment.

Requirements

• U.S. Citizenship (work sponsorship not available)
• Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
• Ability to obtain and maintain a VA government background investigation
• Excellent customer service and communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Ability to ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. This may require staying beyond your scheduled shift when assigned to closing coverage and may result in overtime.

Nice To Haves

• 1+ year of call center experience
• Customer service experience
• Experience in healthcare, insurance, government services, or related support environments
• Experience handling a high volume of inbound calls

Responsibilities

• Answering incoming calls in a professional and friendly manner
• Assisting Veterans and providers with questions regarding services and support programs
• Researching information and helping callers find solutions
• Documenting call details accurately within multiple systems
• Providing exceptional customer experience on every interaction
• Building positive relationships through empathy, patience, and problem-solving
• Meeting quality and performance expectations while maintaining accuracy
• Collaborating with teammates and leadership to continuously improve service delivery

Benefits

• Paid Training
• Equipment Provided
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid sick time
• 11 paid holidays
• 401(k) with employer matching
• Tuition assistance
• Employee support programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed