Member Engagement Coordinator

Chapters Health System•Temple Terrace, FL

3d•$20 - $30

About The Position

The Member Engagement Coordinator welcomes Members to the CareNu community and performs entry-level assessments to help ensure each Member is assigned to an appropriate Care Manager. Working with Members, families, and Care Managers across multiple platforms, the coordinator explains the assigned care model and its benefits to encourage engagement and adherence. The role supports smooth handoffs between departments, addresses initial concerns, and conducts engagement surveys to monitor service quality across product lines. The coordinator provides welcome calls, assesses education needs, explains the Accountable Care Organization (ACO) and Member selection, and describes available benefits and resources. The position also requires knowledge of high-needs resources and how CareNu connects Members with community support, as well as conducting social determinants of health surveys for new Members and quarterly thereafter. This position requires consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy. Employees providing services for Florida affiliates are screened through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and must maintain ongoing eligibility.

Requirements

At least one year of experience in healthcare-related roles.
Solid verbal and written communication skills.
Highly organized and self-motivated.
Understanding of basic care-continuum functions.
A solid record of working with patients and families through various mediums.
Satisfactorily complete the competency requirements for the position.

Nice To Haves

Bachelor’s degree in Human Services or a related field preferred.
Bilingual in Spanish preferred.

Responsibilities

Provide initial welcome calls to Members and families, informing them that they are part of the network.
Evaluate Members’ education needs and explain what an Accountable Care Organization (ACO) is and how Members were selected.
Educate Members and families about available benefits and resources.
Develop and maintain knowledge of high-needs resources and how CareNu connects Members with community resources.
Build rapport and mutual trust with Members and families.
Conduct social determinants of health surveys for all new Members and quarterly thereafter.
Ensure smooth handoffs of Members from the Engagement Department to Care Managers.
Perform other duties as assigned.
Represent the Company professionally through care and services provided to clients.
Comply with applicable government regulations, Company policies and practices, and health, safety, and security practices; maintain a strong position against fraud and abuse.
Maintain confidentiality of patients, families, colleagues, and other sensitive situations.
Use resources in a fiscally responsible manner and promote the Company through community and professional organizations.
Participate in improving performance at organizational, departmental, and individual levels, and improve professional knowledge, skills, and electronic media skills.
Support Company research and educational activities and share expertise with co-workers.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.