Engagement Coordinator

UIOWA•Iowa City, IA

About The Position

The Engagement Coordinator serves as an ambassador for the Iowa Memorial Union (IMU), combining outreach, event planning, marketing, customer service, and student development. The role provides administrative oversight and daily leadership for the IMU Welcome Center and advances the IMU’s visibility, reputation, and use by building relationships with campus partners and community organizations, promoting IMU spaces and services, and generating new and repeat business. The coordinator plans and implements internal IMU programs that build community, support student success, and connect students, employees, alumni, and visitors to the IMU. The position also leads outreach and engagement efforts, coordinates tours and events, tracks program outcomes, and supervises and develops student employees.

Requirements

Bachelor’s degree or an equivalent combination of education and related experience.
1–3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or a related area.
Demonstrated ability to build relationships, communicate effectively with varied audiences, and provide excellent customer service.
Demonstrated organizational skills and ability to manage multiple projects, deadlines, and operational priorities.

Nice To Haves

Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.
Experience supervising, training, scheduling, or developing student employees or part-time staff.
Experience planning programs or events and using customer relationship management, reservation, survey, or reporting systems.

Responsibilities

Develop and implement an annual outreach and engagement plan for priority campus and community audiences to increase awareness and use of IMU services, programs, and event spaces.
Build and maintain relationships with university departments, student organizations, alumni, nonprofit organizations, businesses, and community partners.
Represent the IMU through presentations, tours, networking events, conferences, community meetings, and other outreach activities.
Promote IMU event spaces, services, and programs through audience-focused messaging and collaboration with Marketing and Communications.
Identify, cultivate, and refer prospective clients and partners to appropriate IMU departments through consultative outreach and timely follow-up.
Coordinate and deliver hosted tours, open houses, and engagement events.
Plan and manage assigned internal engagement programs and special events, including Finals@IMU, Homecoming activities, employee engagement programs, and other strategic projects.
Track and evaluate outreach, partnership, and program outcomes through data collection, reporting, lead management, and stakeholder feedback.
Provide leadership and operational oversight for the IMU Welcome Center, including service standards, staff training, customer experience, and daily operations.
Supervise and develop student employees, including recruitment, hiring, scheduling, training, coaching, performance management, and student development practices such as Iowa GROW.