Engagement Coordinator

University of Iowa•Iowa City, IA

1d•Onsite

About The Position

The Engagement Coordinator serves as an ambassador for the Iowa Memorial Union (IMU). This position offers a unique blend of outreach, event planning, marketing, customer service, and student development work. Candidates seeking a dynamic role with significant campus visibility and opportunities to positively impact students, employees, alumni, and visitors will find a rewarding career at the University of Iowa. The Engagement Coordinator will provide administrative oversight and daily leadership for the IMU Welcome Center. Advance the Iowa Memorial Union's visibility, reputation, and use by developing relationships with campus partners and community organizations, promoting IMU spaces and services, and generating new and repeat business. Plan and implement internal IMU programs that build community, support student success, and connect students, employees, alumni, and visitors to the IMU.

Requirements

A bachelor's degree or an equivalent combination of education and related experience.
1-3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or a related area
Demonstrated ability to build relationships, communicate effectively with varied audiences, and provide excellent customer service.
Demonstrated organizational skills and the ability to manage multiple projects, deadlines, and operational priorities.

Nice To Haves

Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.
Experience supervising, training, scheduling, or developing student employees or part-time staff
Experience planning programs or events and using customer relationship management, reservation, survey, or reporting systems.

Responsibilities

Develop and implement an annual outreach and engagement plan focused on priority campus and community audiences to increase awareness and utilization of IMU services, programs, and event spaces.
Build and maintain relationships with university departments, student organizations, alumni, nonprofit organizations, businesses, and community partners to expand engagement opportunities.
Serve as the primary ambassador for the IMU through presentations, tours, networking events, conferences, community meetings, and other outreach activities.
Promote IMU event spaces, services, and programs by creating audience-focused messaging and collaborating with Marketing and Communications on outreach materials and promotional efforts.
Identify, cultivate, and refer prospective clients and partners to appropriate IMU departments through consultative outreach and timely follow-up.
Coordinate and deliver hosted tours, open houses, and engagement events that showcase the IMU and strengthen campus and community connections.
Plan and manage assigned internal engagement programs and special events, including initiatives such as Finals@IMU, Homecoming activities, employee engagement programs, and other strategic projects.
Track and evaluate outreach, partnership, and program outcomes through data collection, reporting, lead management, and stakeholder feedback to support continuous improvement.
Provide leadership and operational oversight for the IMU Welcome Center, including service standards, staff training, customer experience, and day-to-day operations.
Supervise and develop student employees, including recruitment, hiring, scheduling, training, coaching, performance management, and implementation of student development practices such as Iowa GROW.