Member Engagement Coordinator

TRILLIUM HEALTH RESOURCES•Singapore,

1d•Remote

About The Position

Trillium Health Resources is seeking a Member Engagement Coordinator to join their team. This role is on the front line, directly interacting with members, their families, providers, and other stakeholders. The Member Engagement Coordinator's primary function within the Member Engagement Unit is to initiate contact with Trillium members. They work to engage these members and connect them to services and supports through outreach efforts. This role is vital in guiding members to make informed decisions about options such as Tailored Care Management, Primary Care Providers, and other identified resources. The goal is to help members on a path toward recovery and wellness, ultimately improving outcomes for individuals living with mental health, substance use, intellectual/developmental disabilities, or traumatic brain injury.

Requirements

High School diploma/GED and minimum six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population.
Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population.
Bachelor’s degree and minimum two (2) years’ experience working with the adult mental health, developmental disabilities or substance use population.
Equivalent combination of education/experience
Must have a valid driver’s license
Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
Must be able to travel within catchment as required.

Nice To Haves

Experience providing crisis intervention or crisis response to individuals within the mental health, developmental disabilities or substance abuse population.

Responsibilities

Work in a Call Center environment taking inbound and making outbound calls to members determined to need outreach and engagement using data analytics.
Complete all documentation without delay, including call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form.
Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues.
Assist Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints.
Ensure member engagement efforts are well documented for each attempt as needed to promote optimal health care and desired outcomes are achieved.