Member Engagement Coordinator II

Valenz•Phoenix, AZ

22h•Remote

About The Position

As a Member Engagement Coordinator II, you’ll support engagement operations by ensuring campaigns are executed accurately and on time across multiple channels. You’ll take a hands-on role in troubleshooting issues, reviewing data, and performing audits and quality checks to keep everything running smoothly. You’ll also provide backup support across campaign execution, case fulfillment, and list management, while partnering closely with internal teams to keep work aligned. Along the way, you’ll surface insights and opportunities for process improvement, helping to drive more efficient and effective outcomes under the guidance of the Client Engagement Manager.

Requirements

4+ years of experience in marketing operations, campaign management, engagement, or a related operational role.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with Adobe tools (e.g., Adobe Acrobat, InDesign, or similar) for reviewing and validating print-ready materials.
Familiarity with marketing automation platforms and CRM systems (e.g., Salesforce).
High attention to detail, particularly in quality control, proofreading, and campaign validation.
Proven ability to interpret campaign performance data to identify gaps and opportunities for improvement.
Ability to manage multiple priorities and meet deadlines in an SLA-driven environment.
Problem-solving mindset with the ability to troubleshoot issues and escalate when appropriate.
Strong written and verbal communication skills, with the ability to present information clearly and concisely.
Ability to work cross-functionally and collaborate effectively with internal teams.
Experience with documentation and process standardization.
Self-motivated with the ability to work both independently and as part of a team.
Continuous improvement mindset with an interest in optimizing processes and performance.

Nice To Haves

Knowledge of email deliverability concepts (e.g., bounce handling, spam considerations) preferred.
Familiarity with tools like WalkMe.

Responsibilities

Execute ongoing quality control on outgoing communications to ensure accuracy and compliance, including proofing, hyperlink validation, and QR code testing.
Monitor automated email activity, including bounce reports and delivery issues, and execute corrective actions as needed.
Ensure timely delivery of all engagement requests and campaigns in alignment with established SLAs.
Support execution of monthly automated campaigns across email, print, and SMS channels, including providing backup coverage as needed.
Support fulfillment of Salesforce cases submitted by Client Success Managers, including providing backup coverage and assisting with more complex or escalated requests.
Serve as a support resource for Client Success Managers, including handling more complex troubleshooting and escalations.
Provide cross-functional support and backup coverage across engagement operations to ensure continuity of service.
Collaborate with internal teams to support engagement initiatives and campaign execution.
Support the preparation and upload of member lists for campaign execution and serve as backup for more complex list management needs.
Update SMS and email templates and workflows within the platform as directed.
Configure customized in-app guidance for clients using WalkMe.
Support application and product fulfillment testing as assigned.
Maintain and update documentation for processes, workflows, and standard operating procedures.
Identify process issues and share observations with manager.
Review targeted communication audits to support outreach effectiveness and identify data gaps for resolution.
Assess campaign performance data across email, print, and SMS channels.
Compile and summarize campaign results in a clear, standardized format for manager review.
Review Salesforce audit findings, identify data discrepancies, and implement updates based on manager direction.
Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors