Temporary Member Engagement Associate

The Trustees of Reservations • Boston, MA

2d • Hybrid

About The Position

The Trustees of Reservations (The Trustees) is seeking a seasonal Membership Engagement Associate to play a key role in growing visitor connections with the organization's mission. This role involves engaging visitors at membership tables at key reservations and events across Massachusetts. As a visible ambassador, you will help visitors discover the value of membership and inspire them to become part of a community that supports conservation, public access, and cultural experiences. Through in-person conversation, you will contribute directly to membership growth and ensure more people can connect with and support the places they love. This is a field-based role focused on direct membership sales at key properties and events across the state.

Requirements

• Sales or customer-facing experience preferred (retail, hospitality, fundraising, canvassing, or similar); not required for the right candidate.
• Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
• Confidence and enthusiasm for initiating conversations and promoting membership through in-person interactions.
• Ability to work independently and adapt to changing needs across different properties and events.
• Strong attention to detail and commitment to providing exceptional customer service.
• Basic comfort with point-of-sale and working on a tablet, training provided.
• Reliable transportation and the flexibility to travel regularly to assigned properties and events throughout Massachusetts.
• Availability to work evenings, weekends, and holidays to support the event and visitation calendar.
• Ability to work outdoors and remain standing or active for extended periods, and to lift/carry table and display materials (up to 25 lbs).
• Enthusiasm for The Trustees’ mission and a genuine interest in conservation, outdoor recreation, and connecting people to special places.
• Current authorization to work in the United States.
• A valid driver’s license, as well as a satisfactory driving record.
• A satisfactory criminal background (CORI) check.

Responsibilities

• Staff membership tables and pop-up booths at assigned Trustees properties and events throughout Massachusetts.
• Engage visitors in meaningful conversation about the impact and benefits of membership, tailoring messaging to individual interests.
• Drive new membership sign-ups and upgrades at assigned location(s), working toward seasonal and event-level sales goals.
• Accurately process membership transactions and ensure data is collected and recorded appropriately.
• Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.
• Set up, maintain, and break down an attractive, well-stocked membership table or booth, including signage and member materials.
• Coordinate with property staff and event organizers on logistics, scheduling, and site-specific needs.
• Travel between properties and events as needed based on the seasonal staffing calendar.

Benefits

• 40 hours of paid sick time upfront.
• Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed