Member Contact Specialist

Jolt Credit Union • Saginaw Charter Township, MI

5h • Onsite

About The Position

Join Our Team as a Full-Time Member Contact Specialist (Call Center) at Jolt Credit Union. This role is based at the State Street Branch in Saginaw, MI, and requires a 40-hour work week, including some Saturdays. As the voice of Jolt, you will assist members over the phone with financial transactions, recommend products to improve their financial well-being, and provide exceptional service in a fast-paced environment.

Requirements

• Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending)
• Excellent communication & problem-solving skills
• Confidence with computers and Microsoft Office
• Ability to stay organized, multitask, and adapt in a fast-paced environment
• A passion for helping others and selling solutions that benefit them

Nice To Haves

• Energetic
• Motivated
• Empathetic
• Committed to community service

Responsibilities

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
• Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone
• Ability to analyze member problems/complaints and find beneficial solutions in a timely manner
• Provide deposit, loan rate, and service information as well as information on new and ongoing promotions
• Process share withdrawal and fund transfer requests
• Provide account information: balances check clearings, deposit postings and statement information
• Record research requests and deliver to appropriate personnel for forms distribution
• Provide membership information: field of membership qualification and new account initiation
• Process payment or deposit corrections when necessary
• Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests
• Process stop payments, address changes and loan applications
• Uphold the principle of privileged communication
• Demonstrate an understanding of and adherence to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions

Benefits

• Competitive Medical Plan Options
• Dental and Vision Insurance
• 401(k) with Employer Match
• Flexible Spending Account(s)
• Employee Assistance Program
• Employee Wellness Program with Quarterly Bonus Incentives
• Training, Growth Opportunities, and a Supportive Team Culture
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed