Member Contact Specialist

Hughes Federal Credit Union • Tucson, AZ

1d • $21 - $28 • Onsite

About The Position

In this role, you will be the first to point of contact for members calling into the credit union, providing prompt, accurate, and professional assistance. You will help resolve member inquires, perform account updates and transactions, and refer members to the appropriate departments when needed.

Requirements

• Six months of similar or related experience
• High school diploma or equivalent preferably
• Ability to adapt to a fast-paced digital workflow
• Ability to handle sensitive information with discretion
• Customer service experience, preferably in financial services
• Strong communication and problem-solving skills

Nice To Haves

• Knowledge of credit union services and financial products
• Bilingual abilities are a plus

Responsibilities

• Provide timely and effective assistance to members via phone.
• Meet established call volume goals.
• Perform member identifications verification in compliance with policies.
• Accurately resolve inquires or direct members to appropriate departments.
• Update member contact information and perform account/loan transactions.
• Identify and recommend credit union products and services to benefit members.
• Review and resolve after-hour escalation calls and messages.
• Assist with daily mail and correspondence distribution.

Benefits

• Generous Paid Time Off Policy (Up to 15 days in 1st year of service, increases with tenure)
• VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan with 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance (Provided by the Credit Union with Optional Supplemental Coverage Available)
• Competitive Wage and Professional Development
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED