Member Contact Specialist

Jolt Credit Union•Saginaw, MI

2d•Onsite

About The Position

Join Our Team as a Full-Time Member Contact Specialist (Call Center) Location: State Street Branch – Saginaw, MI Schedule: 40 hours/week (Monday through Saturday) Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you’re ready to give it all you’ve got, every day and everywhere , then Jolt Credit Union wants to meet you! At Jolt Credit Union , we’re more than just a financial institution – we’re a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you’re part of something bigger. As a Member Contact Specialist , you’ll be the voice of Jolt for our members – greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

Requirements

Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending).
Excellent communication & problem-solving skills.
Confidence with computers and Microsoft Office.
Ability to stay organized, multitask, and adapt in a fast-paced environment.
A passion for helping others and selling solutions that benefit them.
Energetic
Motivated
Empathetic
Committed to community service

Responsibilities

Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone
Ability to analyze member problems/complaints and find beneficial solutions in a timely manner
Provide deposit, loan rate, and service information as well as information on new and ongoing promotions
Process share withdrawal and fund transfer requests
Provide account information: balances check clearings, deposit postings and statement information
Record research requests. Deliver to appropriate personnel for forms distribution
Provide membership information: field of membership qualification and new account initiation
Process payment or deposit corrections when necessary
Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests
Process stop payments, address changes and loan applications
Responsible to uphold the principle of privileged communication
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions