Bilingual Member Contact Service Specialist

Community First Credit Union | Wisconsin • Neenah, WI

1d • Onsite

About The Position

We believe personal service matters. As our bilingual Member Contact Service Specialist, your excellent communication skills, love of fast-paced environments, and service mindset will enhance all you do. Your work will embody Community First's "find a way" promise by answering questions, processing transactions, providing education, and resolving issues. If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!

Requirements

• A high school diploma or equivalent
• Two years of experience in financial services or a call center environment
• Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
• Bilingual (English/Spanish) - Fluent in both verbal and written forms
• Strong knowledge and experience of web-based software programs
• Commitment to member service and a passion for seeking solutions
• The ability to work hard, find solutions and have fun

Nice To Haves

• Associate's degree in banking or finance is a plus

Responsibilities

• Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship
• Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls
• Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
• Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
• Provide account information related to balances, check clearings, deposits, postings, and statements
• Process, record, and follow up on ACH, payroll distribution requests, and TDs
• Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees