Member Contact Center Agent - Spanish Required

ICCU•Meridian, ID

3d•Onsite

About The Position

ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to maintain confidentiality of Credit Union records.
Must be eligible for membership at ICCU to obtain employment.
Ability to sit for extended periods of time.
Ability to lift 20-40 pounds of office supplies.
Ability to reach keyboards.
Ability to operate basic office machines.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.
Spanish Required

Responsibilities

Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
Providing general information to members about our Credit Union Services.
Answering telephone calls and meeting performance metrics.
Researching and correcting member account problems.
Performing a wide range of member-generated transactions.
Completing accurate case notes of member interactions and call history.
Working and communicating effectively with team members.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.