Contact Center Agent

Community Health Care • Bridgeton, NJ

1d • Onsite

About The Position

This role is responsible for answering incoming calls for the entire organization, providing excellent customer service, and managing various administrative tasks related to patient care and scheduling. The Contact Center Agent will follow company scripts and guidelines to ensure efficient and effective communication, contributing to the organization's mission of improving lives through accessible healthcare.

Requirements

• HS Diploma or equivalent
• Computer Skills
• Medical Terminology

Nice To Haves

• Medical background a plus
• Spanish speaking preferred

Responsibilities

• Perform with the best customer service and phone etiquette.
• Follow company communication scripts.
• Update demographics at every point of contact.
• Schedule appointments for all providers using appropriate guidelines.
• Transfer calls to the appropriate department if needed.
• Task messages to the triage nurse if necessary.
• Task medication refills to the nurse.
• Task referral issues to the Referral Coordinator.
• Verify insurance coverage for patients.
• Schedule appointments with a Financial Counselor if needed.
• Respond to on-line medication refills (inbox).
• Activate 911 if needed for the caller.

Benefits

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED