Member Communications Specialist (Contract)

Collective Health • Plano, TX

4h • $28 - $38 • Remote

About The Position

Collective Health is transforming how employers and their people engage with their health benefits by integrating technology, service, and user experience design. Healthcare is complex, and Collective Health aims to make it better by informing and empowering members. Member communications are crucial to this mission, helping members understand their benefits, manage their health, and maximize their Collective Health accounts. This part-time contract role involves building and executing communication campaigns across various clients, working closely with the Member Engagement & Marketing team to execute campaigns in Customer.io, coordinate with internal stakeholders, and ensure timely and accurate communication delivery. The role is part-time, working up to 30 hours per week.

Requirements

• 2–4 years of experience in email marketing, CRM, or member/customer communications
• Hands-on experience building campaigns in Customer.io, Iterable, Braze, or a comparable ESP — you should be comfortable working directly in the platform, not just providing direction
• Strong attention to detail, particularly in QA and proofreading
• Excellent communication and organizational skills; able to manage multiple campaigns and deadlines simultaneously
• Comfortable executing against defined briefs and direction with minimal guidance
• Experience working cross-functionally and managing stakeholder coordination through tools like Slack, Jira, and Google Suite

Nice To Haves

• Experience in healthcare, benefits, or a regulated industry is a plus but not required

Responsibilities

• Build, test, and deploy email campaigns in Customer.io based on briefs and direction from the Member Engagement & Marketing team
• Execute member communications across our client programs, ensuring accuracy, brand consistency, and on-time delivery
• Support cross-channel communications efforts, which may include in-platform secure messaging and direct mail coordination, working cross-functionally with the relevant internal teams
• Maintain campaign documentation including audience segmentation, send schedules, and version tracking
• Coordinate with internal stakeholders — including Product, Compliance, and Client Success — to gather approvals and ensure campaigns meet requirements
• Perform thorough QA on campaigns prior to launch, including link checks, rendering across devices, and audience validation
• Support ongoing content management by organizing assets, templates, and campaign records
• Flag risks to project timelines and escalate as needed to keep programs on track
• Contribute to process documentation to support repeatability and scale across the communications program

Benefits

• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed