Member Communications Specialist (Part-Time Contract)

New Listings • Plano, TX

7d • Remote

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As an industry that comprises 20% of the US economy, we think healthcare should work better for all of us. At Collective Health, we believe it's time for a new day in healthcare where members are informed and empowered to make the right care choices when the decisions are urgent and critical. Member communications at Collective Health are central to delivering on that promise. From the moment a member joins, our communications help them understand their benefits, take action on their health, and get the most out of their Collective Health account. As a part-time Member Communications Specialist Contractor, you'll play a hands-on role in building and executing the campaigns that make that experience possible — across our full roster of clients. You'll work closely with our Member Engagement & Marketing team to execute campaigns in Customer.io, coordinate across internal stakeholders, and help ensure our communications reach the right members at the right time. This is a part-time contract role working up to 30 hours per week.

Requirements

• 2–4 years of experience in email marketing, CRM, or member/customer communications
• Hands-on experience building campaigns in Customer.io, Iterable, Braze, or a comparable ESP — you should be comfortable working directly in the platform, not just providing direction
• Strong attention to detail, particularly in QA and proofreading
• Excellent communication and organizational skills; able to manage multiple campaigns and deadlines simultaneously
• Comfortable executing against defined briefs and direction with minimal guidance
• Experience working cross-functionally and managing stakeholder coordination through tools like Slack, Jira, and Google Suite

Nice To Haves

• Experience in healthcare, benefits, or a regulated industry is a plus but not required

Responsibilities

• Build, test, and deploy email campaigns in Customer.io based on briefs and direction from the Member Engagement & Marketing team
• Execute member communications across our client programs, ensuring accuracy, brand consistency, and on-time delivery
• Support cross-channel communications efforts, which may include in-platform secure messaging and direct mail coordination, working cross-functionally with the relevant internal teams
• Maintain campaign documentation including audience segmentation, send schedules, and version tracking
• Coordinate with internal stakeholders — including Product, Compliance, and Client Success — to gather approvals and ensure campaigns meet requirements
• Perform thorough QA on campaigns prior to launch, including link checks, rendering across devices, and audience validation
• Support ongoing content management by organizing assets, templates, and campaign records
• Flag risks to project timelines and escalate as needed to keep programs on track
• Contribute to process documentation to support repeatability and scale across the communications program

Benefits

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed