Member Care Representative (Hybrid- Greenbelt, MD)

Educational Systems Federal Credit Union • Greenbelt, MD

2d • $19 - $24 • Hybrid

About The Position

Educational Systems FCU is seeking an energetic, self-motivated professional with a 2-year degree and excellent interpersonal and communication skills to join their dedicated team as a Member Care Representative in their fast-paced, high call volume Contact Center. The Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member's specific needs. The Member Care Representative will also assist non-members in establishing their membership and setting up their accounts by phone. Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST.

Requirements

• High school diploma or equivalent (GED) required.
• Must be able to work in a fast-paced environment and be able to utilize available resources to help members.
• Minimum of one year experience working in a financial institution required.
• Must have experience selling and cross-selling products or services.
• Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members.
• Functional knowledge of Microsoft Office suite of products.
• Ability to perform routine mathematical calculations.
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.

Nice To Haves

• Previous contact center experience helpful.

Responsibilities

• Provide a variety of service functions for members.
• Work with members to identify additional financial solutions that meet their specific needs.
• Assist non-members in establishing membership and setting up accounts by phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED