Member Care Representative (Hybrid- Greenbelt, MD)

Educational Systems Federal Credit Union • Greenbelt, MD

1d • Hybrid

About The Position

We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Member Care Representative in our fast paced, high call volume Contact Center. The Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member's specific needs. The Member Care Representative will also assist non-members in establishing their membership and setting up their accounts by phone.

Requirements

• High school diploma or equivalent (GED) required.
• Must be able to work in a fast-paced environment and be able to utilize available resources to help members.
• Minimum of one year experience working in a financial institution required.
• Must have experience selling and cross-selling products or services.
• Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members.
• Functional knowledge of Microsoft Office suite of products
• Ability to perform routine mathematical calculations.
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.

Nice To Haves

• Previous contact center experience helpful.

Responsibilities

• Providing a variety of service functions for our members
• Working with members to best identify additional financial solutions that help to meet the member's specific needs
• Assisting non-members in establishing their membership and setting up their accounts by phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED