Member Care Representative I

LBS Financial Credit Union • Long Beach, CA

2d • Onsite

About The Position

We are seeking a Member Care Representative I to deliver an excellent Member experience to current and potential Members. This role provides a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service). The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller. The Member Care Representative I (MCR) is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description. You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service! Occasional business travel to/from the corporate office and coverage for other branches may be required.

Requirements

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Demonstrate detail orientation.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Requires a high school diploma or equivalent.

Nice To Haves

• Previous experience providing product recommendations and referrals.
• Previous experience with cash handling and balancing a cash drawer.
• Previous Teller experience.
• 1 year of experience in customer service.

Responsibilities

• Educating Members on a variety of products and services the credit union offers.
• Performing essential job functions as described within the MCR I Job Functions and Responsibilities.
• Working with Members and teammates to meet and exceed individual and Credit Union goals.
• Following credit union policies and procedures.
• Delivering quality customer service.

Benefits

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays
• 3 weeks PTO
• Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Life, AD&D, LTD Insurance
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts
• Free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED