Member Care Representative I

LBS Financial Credit Union • Long Beach, CA

23h • Onsite

About The Position

We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service). The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

Requirements

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Demonstrate detail orientation.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Requires a high school diploma or equivalent.
• Background investigations including Employment Verifications, Credit Report, Criminal Records Search, Social Security Search, Governmental Registries Search.
• Eligibility to be bonded through a fidelity bond.

Nice To Haves

• Previous experience providing product recommendations and referrals.
• Previous experience with cash handling and balancing a cash drawer.
• Previous Teller experience.
• 1 year of experience in customer service.

Responsibilities

• Educating our Members on a variety of products and services the credit union offers.
• Perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
• Working with Members and your teammates to meet and exceed individual and Credit Union goals.
• Occasional business travel to/from the corporate office and coverage for other branches may be required.

Benefits

• Critical Illness, Accident Insurance, and Hospital Indemnity
• Healthiest You Teladoc Services
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED