Member Care Associate - Girl Scouts (Full-Time)

Girl Scouts of Northern Indiana-Michiana•Fort Wayne, IN

5h•Hybrid

About The Position

The Member Care Associate serves as the first point of contact for customers via phone, email, in our retail stores, or in person. She/he is responsible for providing the highest level of customer service to all members/customers, both external and internal.

Requirements

High School diploma/GED or equivalent combination of education and experience
1-3 years of general office experience, including reception and telephone duties.
Proficient in Microsoft Office including Outlook, Word, and Excel.
Strong customer service skills with ability to communicate in a professional manner with a wide range of people.
Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
Strong time management skills: ability to take initiative to solve problems and work with minimum supervision.
Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
Math aptitude and strong financial skills.
Basics knowledge of MS Outlook, Word, PowerPoint, and Excel required.
Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
Full range of body motion including manual and finger dexterity and eye-hand coordination.
Requires corrected vision and hearing to normal range.
Ability to sit at a computer workstation for extended periods of time.
Occasional need to stand for long periods of time.
Ability to focus on detail and accuracy of work product.
Valid Driver's License and willingness to travel to various work and meeting locations.
Insurable under GSNI-M’s policy for driving and proof of personal vehicle insurance.
Dependable transportation is a must.
Ability to work flexible hours, including evenings and weekends, as needed.
Occasional high stress may be experienced in dealing with staff and volunteers.
A commitment and passion for the Girl Scout Mission and an ability to effectively promote and communicate the Mission and Vision to external and internal stakeholders.
Willingness to become a member of GSUSA.

Responsibilities

Answering incoming calls/requests.
Maintaining a customer-centric environment in public areas of council facilities.
Acting as greeter to ensure quality service to people coming into the office.
Responding to, resolving, and escalating customer cases in SalesForce.
Assisting members with information as they progress through the Girl Scout membership and/or program registration process.
Various duties related to multiple Girl Scout databases and registration systems.
Managing day-to-day checkout items for troops, which includes checking materials out, accepting and returning deposits, and keeping the storage area in order.
Serving as the primary retail store associate.
Maintaining sufficient understanding of the Girl Scout program, curriculum, uniform components, and other products to assist retail customers with their needs.
Responsible for payment processing and recording transactions, including properly coding to appropriate General Ledger accounts.
Accurately receiving and managing inventory and customer orders.
Placing orders with Girl Scouts of the USA and other vendors.
Covering retail operations with our mobile store, including Build A Bear parties.
Providing back-up administrative support across all departments as needed which may include the production of written materials and reports (copying, assembling, etc.), filing, and data entry (i.e., program evaluations, data cleaning, etc.).
Assisting with site and building support, including reserving rooms and sites within Service Center.
Handling mail and packages; receiving, distributing, and readying to mail as needed.
Managing sidewalk and front area entrance, ensuring that it is properly shoveled and salted during inclement weather and providing for safe entry for customers.
Other duties as assigned to meet the Council’s goals.

Benefits

35-hour workweek
Flexible schedules
Remote work options
20 days of PTO in the first year of employment
14 holidays, including Juneteenth and five days off between Christmas and New Year’s
Low-cost health and dental insurance available immediately
An HSA with employer contributions for qualified plans
Employer paid short- and long-term disability
Employer paid life insurance
Employer match 401 (k) after 1 year of employment