Member Care Associate - Girl Scouts (Full-Time)

Girl Scouts of Northern Indiana-Michiana • Granger, IN

18h • Hybrid

About The Position

The Member Care Associate serves as the first point of contact for customers via phone, email, in our retail stores, or in person. She/he is responsible for providing the highest level of customer service to all members/customers, both external and internal.

Requirements

• High School diploma/GED or equivalent combination of education and experience
• 1-3 years of general office experience, including reception and telephone duties.
• Proficient in Microsoft Office including Outlook, Word, and Excel.
• Strong customer service skills with ability to communicate in a professional manner with a wide range of people.
• Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
• Strong time management skills: ability to take initiative to solve problems and work with minimum supervision.
• Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
• Math aptitude and strong financial skills.
• Basics knowledge of MS Outlook, Word, PowerPoint, and Excel required.
• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Requires corrected vision and hearing to normal range.
• Ability to sit at a computer workstation for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy of work product.
• Valid Driver's License and willingness to travel to various work and meeting locations.
• Insurable under GSNI-M’s policy for driving and proof of personal vehicle insurance.
• Dependable transportation is a must.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Occasional high stress may be experienced in dealing with staff and volunteers.
• A commitment and passion for the Girl Scout Mission and an ability to effectively promote and communicate the Mission and Vision to external and internal stakeholders.
• Willingness to become a member of GSUSA.

Responsibilities

• Answering incoming calls/requests.
• Maintaining a customer-centric environment in public areas of council facilities.
• Acting as greeter to ensure quality service to people coming into the office.
• Responding to, resolving, and escalating customer cases in SalesForce.
• Assisting members with information as they progress through the Girl Scout membership and/or program registration process.
• Various duties related to multiple Girl Scout databases and registration systems.
• Managing day-to-day checkout items for troops, which includes checking materials out, accepting and returning deposits, and keeping the storage area in order.
• Serving as the primary retail store associate.
• Maintaining sufficient understanding of the Girl Scout program, curriculum, uniform components, and other products to assist retail customers with their needs.
• Responsible for payment processing and recording transactions, including properly coding to appropriate General Ledger accounts.
• Accurately receiving and managing inventory and customer orders.
• Placing orders with Girl Scouts of the USA and other vendors.
• Covering retail operations with our mobile store, including Build A Bear parties.
• Providing back-up administrative support across all departments as needed which may include the production of written materials and reports (copying, assembling, etc.), filing, and data entry (i.e., program evaluations, data cleaning, etc.).
• Assisting with site and building support, including reserving rooms and sites within Service Center.
• Handling mail and packages; receiving, distributing, and readying to mail as needed.
• Managing sidewalk and front area entrance, ensuring that it is properly shoveled and salted during inclement weather and providing for safe entry for customers.
• Other duties as assigned to meet the Council’s goals.

Benefits

• 35-hour workweek
• Flexible schedules
• Remote work options
• 20 days of PTO in the first year of employment
• 14 holidays, including Juneteenth and five days off between Christmas and New Year’s
• Low-cost health and dental insurance available immediately
• An HSA with employer contributions for qualified plans
• Employer paid short- and long-term disability
• Employer paid life insurance
• Employer match 401 (k) after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED