Member Care Associate

Nextera HealthCare•Longmont, CO

About The Position

The Member Care Associate is a hybrid, patient-facing and administrative role that serves as a first point of contact at clinics while managing membership operations and communication workflows. The position supports an exceptional patient experience in person and online, including clinic reception, appointment coordination, member enrollment and onboarding, ongoing membership support, and membership transitions.

Requirements

Excellent verbal and written communication skills and professional phone etiquette.
Proficiency in Microsoft Excel and ability to create, manage, and share spreadsheets.
Strong attention to detail, organization, and multitasking skills.
Familiarity with medical terminology and health insurance plans.
A positive, team-oriented, and flexible approach suited to a fast-moving, mission-driven environment.
Compassion, empathy, and commitment to a patient-first experience.

Nice To Haves

Two to four years of front-desk, patient-scheduling, or medical-office experience.
Familiarity with Hint, Elation/eCW, and Spruce.
Ability to work comfortably with technology and learn new platforms and tools quickly.

Responsibilities

Greet patients, manage check-ins, and maintain a professional, compassionate front-desk experience.
Answer multi-line phone calls, faxes, and emails, and route messages appropriately.
Manage the membership email inbox, respond to patient questions, and follow issues through to resolution.
Schedule, reschedule, and cancel appointments using electronic health records systems.
Maintain accurate patient information and update patient records.
Keep the reception area clean and welcoming and support smooth daily clinic flow.
Support member enrollment through in-person, phone, email, and employer file-feed channels.
Enter and maintain member data in Hint Health, including clinician assignments and status updates.
Help members select clinicians, manage clinic and provider preferences, and schedule initial appointments.
Assist members through Spruce, email, and phone with scheduling, referrals, labs, records, prescription refills, and care navigation.
Track and follow up with unengaged or lapsed members to support continuity of care and engagement.
Support employer-specific onboarding requirements and campaign tracking, such as physicals within 90 days.
Audit employer file updates, including member additions and removals, and keep records accurate and timely.
Track affiliate clinic rules, availability, and engagement status using shared tools or spreadsheets.
Coordinate administrative workflows among scheduling, clinical, and billing teams.
Process member terminations and encourage transitions to retail plans when applicable.
Assist with medical record requests, clinician reassignments, and plan clarifications during life transitions.