Member Care Intern

Alabama Credit Union•Tuscaloosa, AL

3d•Onsite

About The Position

Alabama Credit Union’s Member Care Intern is a temporary, part-time internship based in the Member Care Department at the corporate headquarters in Tuscaloosa, Alabama. The 10-week program runs from May 25, 2027, through July 30, 2027, with work hours Monday through Friday, 8:30 a.m. to 5:00 p.m. The internship is intended to prepare candidates for future work, educational, and citizenship responsibilities through education and experience. The intern supports call center operations and member service. The role includes designing reports and tracking measurable call center performance trends, researching other call centers and retail businesses for service improvement opportunities, representing the credit union at civic and organizational functions, and supporting call center leadership, team building, and measurable social media programs. The intern will train for telephone and support agent duties, assist members and employees with member accounts, visit area branches, provide friendly and accurate service, and assist with check posting on days when substantial mail is received. Compensation is $15.00 per hour. Applications are due by February 16, 2027; the posting states that final offers will be made no later than March 15, 2027.

Requirements

Demonstrate a desire to meet high service standards, complete work accurately, pay attention to detail, and address problems when they occur.
Show an attitude of responsibility toward outcomes for members and co-workers and complete projects that benefit them.
Demonstrate punctuality and reliable attendance.
Have courtesy, tact, and diplomacy, along with good oral and written communication skills.
Have good organizational skills.
Be interested in personal and professional development.
Be able to work in an unsystematic, open environment.
Have proficiency with Microsoft Word, Excel, and web-based applications.
Have strong analytical skills and exposure to analytical research.
Have strong written and verbal communication skills.

Nice To Haves

A history of community engagement through service and a desire to get involved in creating positive experiences for others.

Responsibilities

Design and produce Member Care reports and create measurable call center performance trends.
Research other call centers and similar retail businesses to identify opportunities to improve the call center experience for members and staff.
Attend civic and organizational functions to represent Alabama Credit Union.
Help build a call center leadership and team-building culture.
Work with Marketing to create social media programs with measurable outcomes.
Provide friendly, accurate service to members and employees.
Visit area branches and perform other duties necessary to support the call center.
Train for telephone and support agent duties.
Interact with members and credit union employees to assist with member accounts.
Assist with check posting on days when Alabama Credit Union receives a substantial amount of mail.