Member Care Intern

Alabama Credit Union•Tuscaloosa, AL

1d•Onsite

About The Position

This 10-week, part-time temporary internship is offered through Alabama Credit Union’s Member Care Department at its corporate headquarters in Tuscaloosa, Alabama. The program runs from May 25, 2027, through July 30, 2027, with work hours Monday through Friday, 8:30 a.m. to 5:00 p.m. The internship is intended to prepare candidates for future work, educational, and citizenship responsibilities through education and experience. The intern will support call center operations, including designing and producing reports, identifying measurable performance trends, researching other call centers and similar retail businesses, and helping develop a positive call center experience and team culture. The intern will train for telephone and support agent duties, interact with members and employees to assist with member accounts, visit area branches, and help with check posting when substantial mail is received. The role also includes representing Alabama Credit Union at civic and organizational functions and working with marketing on measurable social media programs.

Requirements

Demonstrate accuracy, attention to detail, high service standards, and a commitment to correcting problems.
Show reliability, punctuality, and strong attendance, and complete projects with members’ and coworkers’ needs in mind.
Have courtesy, tact, diplomacy, good oral and written communication skills, and good organizational skills.
Show a commitment to personal and professional development.
Have proficiency in computer applications, including Microsoft Word, Excel, and web-based applications.
Have strong analytical skills and exposure to analytical research.
Be able to work in an unsystematic, open environment.
Have strong written and verbal communication skills.

Nice To Haves

A history of engaging with and positively impacting the community through service, and a desire to get involved to create positive experiences for others.

Responsibilities

Design and produce Member Care reports and create measurable call center performance trends.
Research other call centers and similar retail businesses to identify opportunities to improve the call center experience for members and staff.
Attend civic and organizational functions to represent Alabama Credit Union.
Help build a call center leadership and team-building culture.
Work with marketing to create social media programs with measurable outcomes.
Provide friendly, accurate service to members and employees.
Visit area branches and perform other duties necessary to support the call center.
Train for telephone and support agent duties.
Interact with members and credit union employees to assist with member accounts.
Assist with check posting on days when the credit union receives a substantial amount of mail.