Member Associate II

Kitsap Credit Union•Bremerton, WA

5h•Onsite

About The Position

This position is responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options. Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers.

Requirements

High school diploma or GED required
6 month Financial Institution experience
6 Months Cash handling, customer service and/or retail sales experience

Responsibilities

Assist members with their financial needs and transactions. Identify, develop, and refer business relationships to build market position
Educate and introduce current and new members to new products and services and assist in self-service options
Foster and maintain constructive member relationships
Review and maintain knowledge of products,
Understand and recommend products and services based on the member’s needs
Participate in sales and community events to contribute to branch and credit union goals
Use effective sales techniques that result in a positive member experience and meet or exceed sales goals
Maintain knowledge and adhere to operational, regulatory, security, and compliance standards
Accepts and processes all financial transactions accurately
Maintains responsibility and follows proper balancing procedures
Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced
Proactively generate new memberships through branch sales activities

Benefits

Free onsite parking
Annual time off and sick time accrued
11 Paid holidays
1 Personal floating day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Unlimited ORCA transit access through KCU for less than $45 a year