Member Advisor II

TRUE Community Credit Union • Jackson, MI

3d • $18 • Onsite

About The Position

Are you passionate about problem solving, sales, and providing exceptional customer service? Join TRUE Community Credit Union - one of Michigan's fastest-growing credit unions - as a Member Advisor II and be part of a dynamic team that puts members first!

Requirements

• A High School Diploma or GED.
• Minimum of two years of experience in a financial institution , with preference given to candidates who are currently working or have recently worked in a financial services environment.
• Demonstrated ability to efficiently navigate multiple systems and software platforms simultaneously , maintaining accuracy, organization, and productivity in a fast‑paced setting.

Responsibilities

• Provide exceptional member service by accurately processing financial transactions and account requests.
• Assist members with opening, maintaining, and closing consumer, specialty, and select commercial accounts.
• Support the lending process by assisting with loan applications, closings, and general loan inquiries.
• Balance cash and maintain accuracy while following security, safety, and compliance procedures.
• Educate and support members in using digital banking tools and services.
• Identify opportunities to recommend products and services that enhance members' financial well‑being.
• Resolve member concerns professionally and build strong, trusted relationships.
• Support branch operations, training, and regulatory compliance as needed.

Benefits

• Competitive Pay : Starting at $18/hour (or more with experience)
• Coverage That Cares : Comprehensive medical, dental, and vision plans designed to support your physical, preventive, and long‑term health needs.
• Time That's Yours : Recharge with generous paid time off - including birthday, volunteer, and inclusion days, along with 12 paid holidays each year.
• Build Your Future : A pension plan plus a 100% 401(k) match up to 5% so your savings grow stronger, faster.
• Wellness & Growth : Tuition reimbursement for your education and gym perks for your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED