Member Assist

Walmart•Lathrop, CA

11d•$18 - $26•Onsite

About The Position

The Member Assist – Cart Attendant helps create a positive first and last impression for members by maintaining a clean, well-kept parking lot and ensuring carts and flatbeds are available. The role includes assisting members with purchases and loading items into their vehicles, retrieving carts using cart retrieval equipment, and providing customer service across the club. The work is active and requires being on your feet and moving in varying weather conditions. The associate maintains facility safety by conducting safety sweeps, following merchandise-handling procedures, and correcting or reporting unsafe situations. They complete assigned work using company policies and resources, collaborate with managers, coworkers, customers, and other business partners, and uphold company policies, ethics, and standards. The role also includes maintaining equipment and organized, stocked products; engaging members who may need assistance; and contributing to a respectful, inclusive, and effective team environment. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits. The hourly wage range is $18.00 to $26.00, with additional premiums potentially available in specified circumstances. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Benefits and eligibility may depend on job classification and length of employment and are subject to plan terms.

Requirements

Ability to stand for long periods and assist members quickly and accurately.
Ability to work in a fast-paced environment and handle multiple tasks.
Commitment to member satisfaction and customer service.
Problem-solving skills and ability to complete tasks effectively.
Customer service is listed as a preferred qualification.

Nice To Haves

Customer service experience.

Responsibilities

Maintain a clean, neat, and member-ready parking lot and other assigned areas.
Organize and maintain the availability of carts and flatbeds; retrieve carts using approved equipment.
Assist members with purchases and transporting items, including helping load vehicles.
Acknowledge members, identify their needs, answer questions, resolve concerns, and provide customer service across the club.
Maintain a positive attitude by smiling, greeting, and thanking members.
Conduct safety sweeps, follow merchandise-handling procedures, and correct or report unsafe situations to facility management.
Maintain equipment and ensure products are organized and stocked appropriately; promptly address problems.
Complete work assignments and priorities using company policies, data, and resources; communicate progress and identify improvement opportunities.
Follow company policies, procedures, ethics, and standards of integrity, and contribute to a respectful, collaborative workplace.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to applicable terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program, including eligible education programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.