Member Assist

Walmart • Lathrop, CA

9d • Onsite

About The Position

The Member Assist – Cart Attendant helps shape members’ shopping experience by providing a positive first and last impression. This role keeps the parking lot clean and well maintained, ensures carts and flatbeds are available, helps members with purchases, and assists with loading items into vehicles. The work involves being on your feet and moving throughout the shift in varying weather conditions.

The position provides member service across the club, including greeting members, identifying and addressing their needs, answering questions, helping resolve issues, and promoting company products and services. It also includes maintaining equipment, organizing and stocking products, following safety procedures, and completing assigned work in collaboration with managers, coworkers, customers, and business partners. Associates are expected to follow company policies and standards of ethics and integrity and contribute to a respectful, inclusive, customer-focused workplace.

Requirements

• Ability to stand for long periods while assisting members quickly and accurately.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Commitment to member satisfaction and customer service.
• Problem-solving ability and follow-through in completing tasks.
• Customer service experience is listed as a preferred qualification, not a minimum qualification.

Nice To Haves

• Customer service experience.

Responsibilities

• Maintain facility safety by conducting safety sweeps, following procedures for handling merchandise, and correcting or reporting unsafe situations to facility management.
• Acknowledge members, identify their needs, assist with purchases, resolve member issues and concerns, and promote company products and services.
• Organize and maintain the availability of carts and flatbeds; retrieve carts using equipment according to company policies and procedures.
• Assist members with transporting items and loading purchases into their vehicles.
• Maintain parking lot cleanliness and keep work areas clean, neat, and member-ready.
• Provide exceptional customer service across the club, answer member questions, and maintain a positive attitude by smiling, greeting, and thanking members.
• Maintain equipment, organize and stock products correctly, and promptly address problems.
• Complete work assignments and priorities using company policies, data, and resources; communicate progress and information; and recommend ways to address improvement opportunities.
• Collaborate with managers, coworkers, customers, and business partners, adapting to change, difficulties, and feedback.
• Follow company policies, procedures, and standards of ethics and integrity, including related action plans and the Open Door Policy.
• Contribute to a respectful, inclusive, and connected workplace; work as a team; communicate positively; and help develop and mentor others.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed