Member Ambassador - Closing 3pm-8pm M-F

ORANGE THEORY FITNESS•Fort Worth, TX

9d•Onsite

About The Position

Member Ambassadors assist with front-of-house fitness studio operations. The role focuses on customer service, sales, memberships, and creating a positive experience for members, guests, and prospective clients. The Member Ambassador is responsible for meeting and exceeding key studio sales performance indicators, including package offerings, memberships, renewals, retail and concession sales, and workout traffic.

Requirements

Excellent interpersonal and customer service skills.
Solid verbal and written communication skills.
Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
Ability to identify and analyze problems and develop solutions.
Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic software use.
Ability to work and function in an ORANGE TEAM environment.
Ability to work a flexible schedule, including evenings and/or weekends.
Passion for health and fitness and helping others succeed.
Passion for continuous learning and a strong desire for career growth.
High school diploma required.
Previous sales experience with strong sales skills.

Nice To Haves

Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews for prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically with a smile, creating a friendly and positive entrance into the studio.
Maintain an organized and clean lobby and front desk area.
Process accurate cash and credit card transactions.
Follow up and follow through promptly with prospective clients.
Respond to member requests, inquiries, and concerns with a sense of urgency.
Troubleshoot and successfully resolve technical issues.
Conduct proper onboarding of OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF’s values and culture.
Perform other duties as assigned by a supervisor.