Member Advocate

PharmaCentra, LLC • ,

2d • Remote

About The Position

PharmaCentra is hiring a full-time, remote Member Advocate to support patients, caregivers, healthcare providers, pharmacies, and other healthcare stakeholders through phone, email, and chat. The role provides customer service for patient services, outreach, scheduling, and other healthcare programs, while using multiple computer systems and following established procedures.

The Member Advocate must communicate clearly, listen carefully, resolve customer questions and requests, troubleshoot basic technical or system-related issues, and accurately document interactions. The role requires protecting confidential information and meeting established attendance, quality, productivity, and customer service standards. Work must be performed physically within the United States from an approved, quiet, distraction-free home workspace with suitable computer equipment and reliable wired high-speed internet.

This is a full-time position with 8-hour shifts scheduled within the 12:00 PM–11:00 PM Eastern Time operating window. One weekend day may be required. Training takes place Monday through Friday, 9:00 AM–6:00 PM Eastern Time. Pay is $18.00 per hour. Eligible employees may receive performance-based bonuses, DailyPay, paid time off, paid holidays, and a 401(k) plan with a company matching contribution, subject to eligibility and plan terms. Applicants must complete an online assessment and an internet speed test; additional technical verification may be required during the interview process. Employment is conditioned upon passing a background check.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Professional telephone manner and listening skills.
• Ability to learn and use multiple computer applications and systems.
• Ability to work independently and remain productive in a remote contact center environment.
• Ability to perform all work physically from within the United States.
• A quiet, distraction-free home workspace suitable for professional telephone work.
• Reliable wired high-speed internet providing at least 75 Mbps download, 20 Mbps upload, and latency below 50 ms.
• A Windows 10 or Windows 11 PC with an Intel i5/AMD Ryzen 5 processor or better, at least 8 GB RAM, and at least a 256 GB SSD, plus a second monitor, webcam, and USB headset. Mac computers and Chromebooks are not supported.
• Do not use VPNs, proxies, remote desktops, or other technology to mask or alter the physical work location.
• Complete the PharmaCentra online assessment and an internet speed test; additional technical verification may be required during the interview process.
• Pass a background check as a condition of employment.

Nice To Haves

• Previous remote or work-from-home experience.
• Healthcare, pharmacy, health insurance, patient services, or contact center experience.
• Experience with CRM, contact center, scheduling, or healthcare systems.

Responsibilities

• Provide professional inbound and outbound customer service by telephone, email, and chat.
• Assist patients, caregivers, healthcare providers, pharmacies, and other stakeholders with questions, requests, and scheduling.
• Support patient services, outreach, and other healthcare programs based on client requirements.
• Use active listening and basic medical terminology to understand questions and provide accurate assistance.
• Troubleshoot basic technical or system-related issues and follow established procedures.
• Accurately document customer interactions, requests, and outcomes in company systems.
• Protect confidential information and follow company policies, client requirements, and applicable privacy standards.
• Meet established standards for attendance, quality, productivity, and customer service.

Benefits

• Eligible employees may receive performance-based bonuses.
• DailyPay.
• Paid time off.
• Paid holidays.
• 401(k) plan with a company matching contribution, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED