Member Advocate

Arlo • New York, NY

4d

About The Position

Arlo is rebuilding health insurance for small businesses to direct more premium dollars toward care. It uses AI across underwriting, operations, clinical programs, and member experience, and is operating at scale with hundreds of millions in premiums and tens of thousands of members covered.

As a Member Advocate, you will be the first point of contact for members, responding to questions and concerns with empathy and professionalism across text, email, and live messaging. You will own interactions from start to finish, helping members navigate health insurance, benefits, and claims. You will collaborate with Sales, Product, Operations, and Engineering to improve the member experience and help members feel heard, supported, and confident in their care.

This role is suited to someone who enjoys solving problems for others, communicates clearly and kindly, and collaborates across teams. You will provide chat-based support, resolve issues, share insights with internal teams, and contribute to improved systems, workflows, tools, resources, and documentation. The schedule is an eight-hour shift within 8:30 AM–6:00 PM Eastern Time; candidates in Eastern or Central time zones are preferred.

Requirements

• 1–3 years of customer service experience in a health plan or health insurance environment.
• Strong written and verbal communication skills, including the ability to explain complex topics quickly, clearly, and empathetically.
• Comfort using multiple channels and tools, such as CRM systems, chat platforms, text, and email support.
• Detail-oriented and organized, with strong follow-through and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience.
• Passion for helping people and improving the healthcare experience.
• Availability to work an eight-hour shift within 8:30 AM–6:00 PM Eastern Time.

Nice To Haves

• Experience in care management or clinical care coordination.
• Candidates in Eastern or Central time zones are preferred.

Responsibilities

• Deliver fast, thoughtful chat-based support that builds member trust and confidence.
• Own member problems, drive them to resolution, and follow through with clear communication.
• Help members navigate health insurance, benefits, and claims across text, email, and live messaging.
• Work with internal teams to surface insights and improve systems and workflows.
• Identify patterns, inefficiencies, and recurring questions, and contribute to better tools, resources, and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed