Member Advocate Manager (Branch Manager)

NorthCountry Federal Credit Union•South Burlington, VT

8d•Onsite

About The Position

NorthCountry Federal Credit Union is seeking an experienced manager to lead its Berlin, Vermont branch. The manager supports the credit union’s vision of being the community’s most loved financial institution and its mission to make people’s financial dreams come true by building a cohesive team of engaged, high-performing employees. The role involves developing employees, leveraging their strengths, and empowering them to provide world-class service to members and other stakeholders while demonstrating professionalism, integrity, and the credit union’s core values. The manager oversees branch teller and operational functions and administrative duties, monitors compliance with credit union policies and procedures, and supports member financial needs through the credit union’s products and services. The position also includes reviewing and approving subordinate employees’ underwriting decisions, monitoring branch results, maintaining communication with the main office, attending management meetings, and building relationships with local businesses and nonprofit organizations. The ability to speak multiple languages is valued. NorthCountry describes its workplace as inclusive and supports employee development with paid training and a benefit plan.

Requirements

Experienced manager.
Demonstrate professionalism and integrity and represent the credit union’s core values.
Ability to work independently with minimal supervision and manage time and assigned responsibilities effectively.
Ability to make prudent, timely, well-researched decisions and recognize problems and implement meaningful solutions.
Ability to motivate employees, maintain morale, supervise fairly and consistently, and lead others toward organizational goals and the credit union’s mission.
Ability to perform responsibilities independently, complete tasks proactively, solve problems, improve processes, and enhance products or services within assigned authority.

Nice To Haves

Ability to speak multiple languages.

Responsibilities

Monitor department activities to ensure compliance with established credit union policies and procedures.
Maintain proficiency in credit union products and services, including teller transactions, account opening, consumer loans, member business loans, and mortgages.
Review and approve underwriting decisions made by subordinate personnel.
Listen to members’ needs and offer appropriate credit union loan and deposit solutions to help address financial challenges or achieve financial goals.
Address communication breakdowns, communicate team goals and progress, encourage discussion, and identify and recommend process changes that better align with the credit union’s vision, mission, or values.
Administer performance evaluations and recommend appropriate personnel actions.
Build relationships with businesses and like-minded nonprofit organizations to support the credit union’s community relationships.
Monitor branch operating results against established objectives and ensure appropriate corrective steps are taken when results are unsatisfactory.
Maintain communications with the main office and attend scheduled management meetings.
Develop working knowledge of the credit union’s history, philosophy, organization, bylaws, policies, procedures, and relevant software systems.
Perform other job-related duties as assigned.
Build and support a cohesive team of engaged employees, leveraging their strengths and empowering them to provide world-class service.