Member Advisor

Allegacy Federal Credit Union•Indian Trail, NC

About The Position

The Member Advisor is an initial point of contact for members seeking customer service, transactional, deposit, and loan assistance. The position processes monetary transactions accurately and efficiently, provides excellent member service, and recommends and sells products and services to address members’ needs. It also processes loan applications received via internet, phone, mail, or fax, ensuring the required information is obtained for accuracy. The role handles multiple tasks and supports managers and other financial center staff. Daily face-to-face contact with members is required. The advisor acts as a trusted adviser by listening to members, asking questions, understanding their needs, and recommending appropriate financial solutions. The role involves building professional trust with members and colleagues, profiling members and recording information in the CRM, entering prospects and referrals, and setting follow-up appointments. The advisor works collaboratively and maintains a professional, courteous, and helpful attitude with internal and external customers. The position discusses and sells Allegacy Financial products and services in a sales-oriented environment. It requires knowledge of consumer lending, risk-based lending, credit scoring, and credit bureau interfaces for Miser and Velocity. The advisor handles member complaints and problems, including defusing anger, and assists financial centers and other departments. Confidentiality regarding members’ financial affairs must be maintained. Eligibility to be bonded is required, and overtime may be needed.

Requirements

High school graduate or equivalent.
Two or more years of experience in a sales environment, preferably selling financial products and services.
Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System.
Eligible to be bonded.
Ability to maintain confidentiality regarding members’ financial affairs.
Ability to work overtime as needed.

Nice To Haves

Cash handling experience.
Two years of financial institution experience.
Experience in a sales environment involving financial products and services.

Responsibilities

Provide initial customer service, transactional, deposit, and loan assistance to members.
Process monetary transactions efficiently and accurately.
Provide excellent member service and recommend and sell financial products and services suited to member needs.
Process loan applications received via internet, phone, mail, or fax and ensure information is accurate and complete.
Listen to members, ask questions to understand their needs, and recommend appropriate financial solutions.
Build professional trust with members and colleagues and work collaboratively.
Conduct face-to-face interactions with members and prospects.
Profile members and record information in the CRM.
Enter prospects and referrals and set follow-up appointments.
Discuss and sell Allegacy Financial products and services in a sales-oriented environment.
Handle member complaints and problems, including defusing member anger.
Assist Allegacy Financial financial centers, the Call Center, Visa, Accounting, Mortgage Departments, and Anytime Access/Digital Insight.
Maintain confidentiality concerning members’ financial affairs.
Support managers and other financial center staff while handling multiple tasks.
Work overtime as needed.