Meetings & Events Concierge

HEI Hotels and Resorts • Braselton, GA

4d • Onsite

About The Position

The Meetings & Events Concierge manages in-house groups, meetings, and special events, serving as a primary on-site liaison between clients and resort operations. The role supports the Convention Services Manager and coordinates with resort teams to ensure programs run smoothly and meet client requirements. Through proactive communication, careful planning, operational coordination, and a visible on-site presence, the concierge helps deliver an outstanding experience for clients and guests.

The position includes checking event spaces and setups, addressing operational concerns, monitoring event execution, communicating changes to the appropriate departments, and responding to client needs. It also involves conducting site inspections for remote sales managers, maintaining shift-end recaps, and following resort safety, security, and operational procedures. Schedule flexibility is required to support business needs, including evenings, weekends, and holidays.

Requirements

• At least one year of experience in Convention Services, Catering Sales, Conference Services, Event Management, or a related hospitality field.
• High school diploma or equivalent.
• Working knowledge of hotel sales, catering, and event management systems, such as CI/TY, Delphi, Envision, or similar platforms.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Strong understanding of hotel operations, banquet services, meeting space management, and luxury guest service standards.
• Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced environment.
• Ability to anticipate client needs and resolve issues quickly and professionally.
• Excellent verbal and written communication skills and ability to interact effectively with clients, guests, vendors, and team members at all levels.
• Strong attention to detail and commitment to service excellence.
• Ability to work independently and collaborate across multiple departments.
• Flexible schedule with availability to work evenings, weekends, and holidays as business demands require.

Nice To Haves

• Bachelor’s degree in Hospitality, Business, Communications, or a related field.

Responsibilities

• Assist Convention Services Managers as the on-site point of contact during assigned groups, meetings, and events.
• Provide service throughout event execution and serve as an on-site resource for clients, meeting planners, and internal departments.
• Communicate with the Convention Services Manager, Banquet and Culinary teams, and other departments about Event Orders (BEOs), floor plans, timelines, and event specifications.
• Conduct daily pre-arrival walkthroughs of event spaces to verify setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and other details against approved plans.
• Identify setup discrepancies, operational concerns, and service gaps, and coordinate corrective action before client arrival.
• Maintain a visible presence during events, monitor execution, and resolve issues proactively.
• Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify changing needs.
• Coordinate client requests, changes, and communications with resort operational departments alongside the Convention Services Manager.
• Communicate event updates, such as attendance changes, timing adjustments, setup modifications, and special requests, to appropriate departments promptly.
• Ensure event signage is accurate, professionally displayed, and positioned to guide attendees.
• Conduct site inspections on behalf of remote sales managers and support resort sales efforts as needed.
• Anticipate guest and client needs and exercise sound judgment and professionalism under pressure.
• Provide detailed shift-end recaps documenting client feedback, operational updates, service recoveries, outstanding items, follow-up commitments, and information for subsequent shifts.
• Respond promptly and professionally to guest, group, and client inquiries.
• Follow company safety, security, and operational procedures, including reporting maintenance concerns, hazards, incidents, and accidents.
• Maintain regular attendance and scheduling flexibility based on business needs.
• Perform additional duties and responsibilities as assigned.

Benefits

• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time-off programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) savings plan with matching funds.
• Discounts through YouDecide and the Hotel Room Discount program.
• Discounts on hotel stays, spa services, golf, food and beverage, and retail.
• Access to YouDecide discounts on travel, rental cars, entertainment, electronics, goods, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED